Shipping policy

All made to order, custom BioThane gear has a production lead time of 1-2 weeks. This does not include shipping or transit time. Lead times may be shorter or longer depending on order volume and time of year.

Resale items, Sale items, and Pre Made Items, typically ship within 1-3 business days of when you place your order unless otheriwse specified on the product page. If your order includes both ready to ship items and custom BioThane products, your entire order will be processed within our standard 1-2 week production lead time. 

 

If you would like to request a change to an order that you have already placed, or if you would like to cancel your order, please contact us at Info@UltiMuttToys.com no later than 24 hours after placing the order.

All orders are shipped via USPS or UPS. You will get an email confirmation with a tracking number when your order has shipped. Please note that once your order is shipped, we cannot provide additional tracking information beyond what is available to you through USPS or UPS. 

If your package is marked "Delivered" but you do not receive it, please wait at least three business days to see if the package arrives. Sometimes the item is scanned on the courier's truck prior to final delivery. You may also check with your neighbors, around your property, or common areas of your complex for the package.